Frequently Asked Questions

Why choose us?

 

Firstly!     We love doing what we do! 

Secondly!     Our cycle tours are priced at the premium end of the market, at the very top! 

As you know, quality and luxury, and premium care come at a price! (we have prepared only the best accomodation, food, natural wonders and adventure activities. You will NOT be staying at backpackers and budget hotels!!).

Thirdly!     Thankfully the most valuable things do come FREE! We trust you will find us warm, genuine, friendly, willing and generous.

Luxury is more than spending loads of money on fine establishments. It's about attention to fine details and careful selection of premium adventure activity operators, quality trails and locations, and the very best accommodation.

It's about quality TIME, and ensuring our guests don't queue up or wait for hours. It's about fine food and drinks, and soft towels and warm shower waiting for you at the end of a ride so you don't have to travel in sweaty smelly muddy clothes back to your accommodation. It's about having the bed covers turned back, and your favourite flowers and scents in the room. It's about your eggs being "sunny side up" or slightly firm, or however you prefer. Its' about providing you with surroundings you feel comfortable in. It's about your choice - being part of the noise in a busy restaurant or nestled away at secluded table on the waters edge.

Luxury is about providing YOU with the most rewarding experience. We can do this!

We pledge to provide you with quality care and attention.

Ross and Rachel own other successful businesses and have employed large numbers of people for over 30 years. Our experience in managing projects, logistics and people has given us skills, wisdom and insight that smoothes your journey, eliminates distractions, and provides for enjoyable interaction and engagement with our beautiful country and it's people.

What do I need to bring?

Your luggage will be transported for you.

For your comfort, we recommend you bring your current riding clothes, helmet, clipless shoes and pedals, to avoid discomfort. However there are many cycle shops with excellent ranges of quality made and modern apparel.

Our first stop is at Cambridge Velodrome http://www.avantidrome.co.nz which has a fine range of clothing and equipment.

 

Can I bring my own bikes and gear?

Yes! You can bring your own bikes, helmets, clothing, shoes, pedals, etc

Or...

You can use or top quality standard dual suspension mountain bikes, or mountain ebikes as part of your inclusive tour cost. 

Or...

We can visit a quality outfitter to supply you with modern apparel and equipment including bikes* (if you choose not to ride our supplied bikes).

Important Note: We believe it is very important to have a correct fitting helmet that has not suffered any damage to best protect you.

Luxury Cycle Tours do not provide used helmets. You are too valuable. For your own safety (and peace of mind) you can bring your own helmet or purchase a new helmet** in Cambridge.

*If you purchase a new bike, and are not returning home with it, we will it "buy back" at 50% of purchase cost.

**Undamaged helmets not returning home with you, will be donated to Taupo Cycling Club or local schools.

 

 

About the bikes

We provide quality top of the range;

  • Conventional dual suspension mountain bikes, or 
  • Dual suspension mountain ebikes (for riders who appreciate a little assistance)

 

Yes! ebikes are ok with us. They're also more fun!!!
Rachel rides a Specialized Levo!

Check out her bike specs http://www.e-bikes.co.nz/product/specialized-womens-levo-fsr-comp-6fattie/

You can ride our bikes or we can buy a new bike of your choice. 

Let us know if you have a particular brand and model of normal bike or ebike that you would like us to purchase for you to ride while in NZ.

 

I’m keen to ride the trails and tracks but my partner isn’t quite as fit. Is that ok?

Yes of course.

Your partner can ride at their own pace, or travel with our support vehicle, or they can simply stay under the warm covers for a few hours longer, while you go off taming the tracks.

 

We can select easy interesting trails to ride and provide your partner with an ebike (and WOW!! watch them smile from ear to ear).

We guarantee it'll change their view on riding!!!!! Ask Rachel how her ebike has opened a whole new horizon of expectations!

 

 

What if I don’t want to ride on a particular day?

No problem – you can either have a rest day, or you can travel with the support vehicle and get to enjoy the scenery.
Or we can arrange alternative activities.
We can also create ‘rest days’ into your itinerary if you wish to spend a longer time in a particular area. Anything is possible. We are very flexible and accomodating hosts.

Can I ride tougher harder longer trails?

Yes! Of course! You want it?! We can deliver it!!

Ross is an avid mountain biker and loves attacking grade 5 tracks. 

We can design a tour with tough tracks, technical tracks, fast tracks, rocky tracks, sandy tracks, grass tracks, forest tracks, mountain tracks, wilderness tracks... in fact just about any type or grade you want to ride, we can provide an experience for you.

If you want to ride 5-8 hrs every day, we can design that intense tour for you.

You want it?! We will deliver it!!

What about toilets and changing facilities out on the trail?

Luxury Cycle Tours has a modern purpose built vehicle with toilet and change facilities. Also included is a kitchen with refrigeration and cooking equipment, bike storage and repair workshop. Our equipment will be at the drop off and pick up of every ride to provide privacy and convenience.

Let us carry a change of clothes for you, and greet you with a warm shower to wash away the sweat and mud. 

We take every effort to look after you and reduce any discomforts.

We will even have a hot cup of soup (or a cold beer or glass of champagne!!!) of your choice waiting for you, as you complete one of the many stunning trails and tracks.

What does my day look like?

 

Example of daily riding and adventure/liesure activities

 

Typical Day:

8am Breakfast: Sumptious and nutritional start to the day

     Ride 2-4 hours at your pace. Frequent stops for snacks and photo's

12pm Lunch: Delicious lunches presented by your hosts. 

     Refresh or continue to afternoon "add on" activity options. Transfer to premium accommodation.

    (or rest up for the afternoon)

5pm Recover: Relax and Refresh. Pre dinner drinks and canopes.

8pm Dinner: Fine Dine and Wine

     Optional evening encounter 

 

What weather/season is the best to ride in NZ?

Off Road cycling is possible all year round in North Island due to it's mild and sub tropical climate. 

Luxury Cycling Tours is based in Taupo and operates in Central North Island (Taupo, Rotorua, Cambridge, Waihi, Napier, Ohakune) during the warmer months (November - April), and the warmer sunnier Northland (above Auckland) during the cooler months (May June July)

We specialize in North Island tours, but can custom design a tailor made tour for you and your friends/family anywhere in NZ. Email or phone us to discuss options to make your Luxury Cycle Tour the most memorable one!

Click on link to Tourism NZ for weather conditions 

http://www.tourism.net.nz/new-zealand/about-new-zealand/weather-and-climate.html

 

 

What will my accommodation be like?

Divine!!

Ross and Rachel have selected only the very best exclusive luxury lodges and luxury boutique accommodation, where facilities and furnishings are equally matched with superior service and exquisite food and wine.

 

There are two pricing tiers and quality levels available from our accommodation hosts;
  • Luxury Lodges = Accomodation and meals starting from $2000/night
  • Luxury Botique and Premium = Accomodation and meals starting from $600/night

 

There are several magnificent "must do" trails, often in remote areas where the competiton for the best accommodation is high.

To avoid possibility of missing out on first choice lodging we encourage you to book with us early.

All rates are based on Twin Share.

OK, I'm interested - How much will it cost me?

Our luxurious "all inclusive" tours are designed to give you the most enjoyable mix of premium adventures and quality experiences thoroughout your entire journey with us.

Select one of our Signature Tours or talk with us for a personally customised and tailor made tour to meet your requirements.

Signature Tours typically start from NZ$2100 per person, per day. 

Tailor Made tours will vary according to your selections. 

Accommodation availability and activity options may affect final pricing. 

For example: A five person helicopter costs approx NZ$1000/hr

For more information click on pricing page 

What about hair styling, massages, spa treatments and stuff...?

 

Absolutely pleased you asked!

We thought you might want a massage or spa, getting your nails done, or a hair styling session, and have already prepared a selection of quality experienced providers. 

... and even more good news, there's no extra charge for any personal care services!

Why are most tours based in Central North Island?

No other region in NZ is so richly endowed with access to the most diverse and stunning natural features, extraordinary geography, amazing attractions and activities and excellent premium accomodation.

All our wonderful tours and journeys are within a short distance and easily accessed by car or helicopter.  No attraction is more than 1.5 hours away, with the majority only minutes from the door. Come step out into a whole new world - you will be amazed!

Does LCT provide tours in other parts of New Zealand?

Yes we do!

Although Ross and Rachel believe the Central North Island has just about everything you want to do and see, and they are all located within 1.5hrs of Taupo, we do create tours anywhere around NZ.

While Central North Island doesn't have Whale Watching, we do have Glow Worms in Waitomo, Trout in Turangi, Thermal Wonders in Rotorua, Live Volcanoes and much much more!!!! We have deliberately focused on the Central North Island for it's rich diversity in geography, birdlife and animal life, forestry and lakes, farmlands and wine and food that cannot be matched anywhere else in NZ.

We understand the hassle of transferring and wasted hours driving between activities and venues, so we have thoughtfully prepared itineraries that minimise the time driving and maximise the fun time, and relax time.

 Yes we do! Yes, we will create a tour just for you anywhere in NZ. We love the South Island and North Island and look forward to every trip.

BREAKING NEWS!!! Northland. We recently travelled up Northland (above Auckland) and had a real blast. Stunning beaches, forests and early history. We are preparing a Northland Signature Tour for our winter months in the very mild north.

 

What if I hurt myself while riding?

NZ has one of the most advanced and modern health care systems in the world with highly trained doctors and surgeons, and offers free emergency hospital care.

Our guides are qualified First Aid providers, and carry adequate emergency supplies to cater for most contingencies. Should the situation escalte to Urgent Emergency Response we have excellent communications network and guides carry GPS enabled PLB (Personal Locator Beacons) that immediately SOS alert government Search and Rescue agencies.

Most of our trail rides are Grade 1-3 and are reasonably safe for all abilities of riders.

Do I need insurances?

Emergency health care in NZ is modern and highly advanced and FREELY available to all persons while visiting NZ.

It is recommended that you have organised your own health care insurance cover should illness or injury occur where international response or care is required.

It is recommended that you have organised your own insurance to cover property and equipment damage or loss